Support


Technical support is provided by email and phone

e-mail : info@oromiffa.com
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Here are some Frequently Asked Questions (FAQ).

How do I install the Programs?

1. Insert the CD in your CD ROM Drive.
2. Click on ‘Start’.
3. Select ‘Run’.
4. Type in "D:\setup.exe" (‘D’ in this case refers to your CD ROM drive. If drive ‘D’ is not your CD ROM
drive, then type in the correct drive letter).
5. Click ‘OK’.
6. And follow the installation instruction on the screen.


How do I launch the program?

1. Make sure that the program is properly installed.
2. Click on ‘Start’.
3. Select ‘Program’.
4. And click on ‘EZ Oromiffa’


What are the minimum requirements to run the program?

PC computer
100 Pentium processor or better
325 MB hard drive space
4 speed CD ROM drive
Sound blaster or sound blaster compatible sound card
4 MB video card
Any Windows operating system (XP, Vista, Windows 7)


I get error messages when I launch the program.

Solution: Your computer’s sound card is not sound blaster compatible, or your computer’s sound card is not working properly. Therefore all
audio options will result in error messages.


I can not see all the text on my screen.

Solution: The default system font size may be too large causing all the text to over flow.
To set optimal font size:
1. go to ‘Start’> ‘Settings’> ‘Control Panel’
2. double click on ‘Display’
3. select ‘Settings’
4. under font size, select “small font” (normal size 96 dpi).


The color of the background and pictures does not look clear.

Solution: The minimum color palette setting is 256 color. The best setting for this
program is 24 bit color or higher. To set optimal color palette:
1. go to ‘Start’> ‘Settings’> ‘Control Panel’
2. double click on ‘Display’
3. select ‘Settings’
4. under color palette, select ‘high color (16 bit)’, ‘true color (24 bit)’ or ‘true color (32 bit)’.

 


Please contact us if you encounter any problems not listed here. Send all questions to info@oromiffa.com.

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